Question 1

Can this work as a checkout or POS lending journey at retail stores?

Accepted Answer

Yes. The origination flow is optimized for assisted sales — salesman initiates application on tablet, customer completes eKYC and e-sign, and approval/disbursement to merchant happens in minutes. SKU-level details (brand, model, serial) attach to the loan for warranty and repossession tracking.

Question 2

How fast can approval and disbursement happen for eligible customers?

Accepted Answer

Pre-approved segments, bureau+rule-engine auto-decision, and digital mandate capture support same-session disbursal. Maker-checker can be limited to exception cases only — so straight-through processing handles the majority of low-ticket CD loans without manual credit desk bottlenecks.

Question 3

Can manufacturer or dealer subvention schemes be configured?

Accepted Answer

Yes. Dealer/manufacturer subsidy (rate buy-down, processing-fee waiver) is captured at application with correct GL posting to subsidy receivable accounts. Scheme validity windows and SKU eligibility lists prevent misuse of promotional programs across channels.

Question 4

How are channel partners and dealers monitored for portfolio quality?

Accepted Answer

Partner dashboards show conversion rates, average ticket size, early MOB delinquency, and fraud flags by store. Underperforming outlets can be throttled or suspended from sourcing — protecting portfolio quality when scaling CD finance through large retail networks.

Question 5

Does it support zero-cost EMI and bullet schemes popular in consumer electronics?

Accepted Answer

Product engine handles zero-percent EMI (with merchant subsidy true-up), standard EMI, and bullet plans where permitted. Customer statements and merchant settlement reports reflect the correct interest/subvention split for finance team reconciliation.

Question 6

Can invoices and delivery proof be mandatory before disbursement?

Accepted Answer

Workflow gates can require uploaded tax invoice, delivery challan, or serial-number scan before funds release to dealer. This reduces ghost-loan fraud where applications are filed without actual goods movement.

Question 7

Is there integration with eKYC, bureau, and account aggregator for instant underwriting?

Accepted Answer

Yes. CKYC/OVD eKYC, bureau pulls, and AA-based income verification (for higher tickets) plug into the POS flow. Decline reasons are coded for analytics — helping product teams tune scorecards by region and dealer channel.

Question 8

What happens on cancellation, return, or early closure of financed goods?

Accepted Answer

Merchant return triggers loan cancellation or partial reversal workflows with correct refund settlement to dealer and borrower ledger adjustment. Early closure computes rebate per product rules — avoiding manual calculator work at call centres.

Consumer Durable Loan Software

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