Question 1

Can we configure moratorium for the study period and grace after course completion?

Accepted Answer

Yes. Moratorium length, interest capitalization vs simple accrual during study, and grace-period EMI start dates are product-level settings. Different courses (domestic UG, overseas PG, vocational) can have distinct moratorium rules while sharing the same core servicing engine.

Question 2

Does it support co-borrower, guarantor, and parent-plus-student structures?

Accepted Answer

Yes. Multiple obligors can be linked to one loan with separate KYC, bureau pulls, and income assessment. Document checklists can require parent/guardian guarantees for student borrowers. Repayment mode (student vs co-borrower account) and NACH mandate ownership are captured at disbursement.

Question 3

How are institute tie-ups and course-wise loan programs managed?

Accepted Answer

You can define approved institutes, courses, fee structures, and sector caps (e.g., STEM vs general). Disbursement can be stage-wise — semester or trimester — against institute invoices or student fee demands, reducing upfront full-disbursal risk on long-duration programs.

Question 4

Does the system handle overseas education — forex disbursement and visa-related docs?

Accepted Answer

Workflows support overseas institute admission letters, visa/I-20 documentation checkpoints, and forex disbursement tracking in coordination with your treasury process. Country-wise document templates and higher ticket-size approval matrices can be configured separately from domestic programs.

Question 5

Can interest subsidies (e.g., Central/State schemes) be applied during servicing?

Accepted Answer

Yes. Subsidy accrual, claim reconciliation, and borrower billing net of subsidy can be configured where your institution participates in government interest-subvention programs. Audit reports show gross interest, subsidy credit, and net borrower demand per period.

Question 6

How is collection handled after moratorium ends?

Accepted Answer

Automated EMI scheduling begins on the configured start date with SMS/app reminders, NACH presentation, and delinquency escalation. Relationship teams see a timeline of study period, grace, and repayment phases so call scripts and restructuring offers align with where the student is in the lifecycle.

Question 7

Is there integration with credit bureaus and account aggregator for income verification?

Accepted Answer

Bureau pulls for student and co-borrowers, bank statement analysis (including AA feeds where deployed), and ITR-based income checks can sit inside the origination BPM. This speeds sanction for salaried parents while maintaining documented credit decisions for audit.

Question 8

Can we track placement outcomes or course completion for portfolio monitoring?

Accepted Answer

Custom fields and post-disbursement follow-up tasks capture course completion, dropout, or placement status where your policy requires it. Early-warning rules can flag accounts where completion is delayed — triggering proactive outreach before moratorium ends and EMI stress begins.

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